We extend a warm Welsh welcome to all our passengers at Cardiff Airport. If you need assistance at the airport, we have an experienced dedicated team here to help your individual requirements.

What you need to do

You should always pre-book with your airline if you require assistance at the Airport.

Please follow these simple steps:

  • At the time of booking your flight or up to 48 hours in advance of travelling, please contact your airline directly or via your travel agent to pre-book assistance

  • You should also tell your airline if you intend to take your own mobility aid such as wheelchair or scooter

  • For more information about the help we can give you at Cardiff, please call 01446 729329 or email us at PRMDesk@cwl.aero. This is a 24 hour service with a dedicated team who will be at hand to assist

If you are unable to pre-book assistance, please make your way to one of the many help/call points around the airport, forecourts or car parks or go straight to the PRM assistance desk located in the Main Terminal building.

You can find out information about car parking on our special assistance parking pages. For general information about security at the airport please read our security section.

Read our PRM service level agreement.

Autism Champions

Following an intensive training programme delivered by the charity Autism Puzzles, the PRM team are now recognised ‘Autism Champions’.

Now fully recognised as being ‘autism-aware’, the Airport's Autism Champions understand the additional challenges faced by those living with autism and related conditions and their families, especially when travelling, and are equipped to offer support in a number of different ways.

The Champions are based at the PRM desk within departures and are on hand 24 hours a day to ensure a smooth and stress-free passenger experience.

Useful links

Your rights to fly
Traveline Cymru 
Civil Aviation Authority 
CAA passenger survey on quality of assistance provided to passengers with reduced mobility at UK airports
Taking your pet abroad
ECAC figures November 2017

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Joint working will enhance the airport customer journey https://www.cardiff-airport.com/news/2017/01/05/joint-working-will-enhance-the-airport-customer-journey/ 

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