Mae Maes Awyr Caerdydd yn gwerthfawrogi teyrngarwch pob cwsmer yn fwy na dim arall. Rydym yn amcanu at ragoriaeth mewn gwasanaeth a'n hymrwymid i chi yw y byddwn yn gwneud popeth o fewn ein gallu i fwy na bodloni eich disgwyliadau.

Mae ein Hegwyddorion Gwasanaeth yn sicrhau ein bod yn gofalu bod y cwsmer yn ganolog ym mhopeth a wnawn wrth gynrychioli maes awyr cenedlaethol Cymru.

Er mwyn sicrhau bod ein gwasanaeth cwsmeriaid o'r radd flaenaf rydym yn defnyddio menter 'A' bob amser gyda'n tîm, sy'n eu harfogi â'r wybodaeth a'r hyfforddiant sydd ei angen arnynt i sicrhau y gallwn eich helpu pan fyddwch ein hangen. Mae Menter 'A' yn helpu ni cadw lan safonau uchel o gwasanaeth cwsmeriaid yn y ffyrdd canlynol:

Appearance – A smart first impression
Ymddangosiad - creu argraff gyntaf smart

Approach – Welcoming and smiling
Dull - croesawu a gwenu

Attitude – Polite and friendly
Agwedd - cwrtais a chyfeillgar

Advice – Knowledgeable in all areas
Cymorth - ymwybodaeth o bob fath

Accountability – Responsible and conscientious
Atebolrwydd - bod yn gyfrifol a chydwybodol

Action – Responsive where needed
Gweithredu - ymateb lle bo angen

Assistance – Helpful and supportive
Cymorth - defnyddiol a chefnogol

Awareness – Perceptive of the situation
Ymwybyddiaeth - ymwybodol o'r sefyllfa

Bydd ein tîm Maes Awyr yn falch o'ch helpu os ewch atynt ar y safle, neu gallwch eu ffonio o un o'r mannau Galwadau Cwsmeriaid sydd wedi eu lleoli o gwmpas y derfynfa.

7

Hyd

Newyddion Diweddaraf:

Cardiff-Belfast air service restored connecting Wales and Northern Ireland Arrow

Eastern Airways launch flights between Cardiff and Belfast...

18

Med

Newyddion Diweddaraf:

Cardiff Airport extends Charity Partnership with Velindre until 2022 Arrow

 The National Airport for Wales has extended its Charity of the Year partnership with Velindre Cancer Centre until 2022.

3

Med

Newyddion Diweddaraf:

British Ambassador to the State of Qatar visits Welsh capital to explore trade and investment opportunities Arrow

Her Majesty's Ambassador to the State of Qatar, Mr Jon Wilks CMG, visited Cardiff today; his first visit to Wales since taking up the role earlier ...

27

Aws

Newyddion Diweddaraf:

Ryanair makes it easier than ever to fly from the UK to Faro with 14 extra flights every week Arrow

Including an extra weekly flight from Cardiff. ...

27

Aws

Newyddion Diweddaraf:

Ryanair makes it easier than ever to fly from the UK to Faro with 14 extra flights every week Arrow

Including an extra weekly flight from Cardiff...

19

Aws

Newyddion Diweddaraf:

CEO statement - CV19 and the aviation industry Arrow

“The entire aviation industry is beginning a long journey of recovery. At Cardiff Airport we have now seen six full weeks of commercial passenger ...

11

Aws

Newyddion Diweddaraf:

New Finance Director confirmed Arrow

Cardiff Airport announces its new Finance Director.

22

Gor

Newyddion Diweddaraf:

TUI UK restarts summer holidays from Cardiff Airport Arrow

Summer holidays begin to Spain and Greece from Cardiff on 1 August 15 flights from 1 – 7 August 2020 ...

16

Gor

Newyddion Diweddaraf:

Vueling takes off from Cardiff to Alicante today as it resumes flights to Spain from Wales Arrow

Vueling takes off from Cardiff to Alicante today as it resumes flights to Spain from Wales...

13

Gor

Newyddion Diweddaraf:

KLM to resume operations from Cardiff Airport in August Arrow

KLM to resume operations from Cardiff Airport in August...

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